Welcome to Gower Cottage

FAQs

  • How much does it cost for delivery?
    • All Prices shown on the site include free delivery.
  • What is the shelf life of the brownies?
    • When we ship your brownies we put a best before date of 7-10 days from the shipping date.
  • Can the brownies be frozen?
    • Yes, brownies are great for freezing.
  • i) If for yourself we suggest removing the packaging and wrapping them individually so that you can take as few or as many from the freezer as you need.
  • ii) If you want to freeze them and give as a gift at some time in the future, we would suggest removing the brownies in their tied greaseproof pack, from the box and tissue paper, and freezing them as a block. This way you can reserve the box & tissue to repack when you're ready to give your present.
  • Are the brownies suitable for vegetarians?
    • Yes, the brownies are suitable for vegetarians
  • Do the brownies contain nuts?
    • See ingredients above. Our plain / gluten free brownies do not contain nuts in the recipe, however they are produced in a kitchen that contains nuts.

  • How are the brownies delivered?
    • We normally use a next working day delivery service with a nationwide courier company who are aware that these are perishable goods and will make every effort to ensure that your brownies are delivered on time. If you can provide contact information for the recipient, then in case of any problems the driver will try to make contact to ensure delivery.  However for Scottish Highlands & Islands and Northern Ireland we ship First Class Royal Mail, and this can take an extra day or two due to the nature of delivery area.

  • What time will the brownies be delivered?
    • The courier service is a next day delivery and can be anytime between 09.00 and 18.00

  • Preferred Delivery Date?
    • When you place your order you can specify you preferred delivery date. More than 95% of our gift boxes are delivered on time, however if your brownies are absolutely time critical, for instance for a wedding, then we would suggest that you have you brownies delivered a day earlier just to be certain. They will still be fresh for your big day.

  • Will the brownies need to be signed for?
    • No, the delivery driver will not need to get a signature, but the more information you can give us the better. Can they be left safe, do you have a mobile phone number for the recipient?

  • Where do we deliver?
    • We offer a UK and Northern Ireland delivery service, the majority of which is next day. However for Scottish Highlands & Islands and Northern Ireland these can take up to an extra 2 days to arrive. However, you can be confident that they still arrive in perfect condition for your recipient.

  • Do we deliver internationally?
    • Unfortunately not since we cannot control delivery times, etc we are unable to guarantee how the brownies might arrive and therefore do not offer this service.
  • When should I order my brownies?
    • You can order your brownies for next working day delivery up to 10.00am. Alternately you can place your order in advance and specify your preferred delivery date during the checkout process, and we will do all the rest of the work for you.
  • Can you add a message to my brownies gift?
    • Yes, during the checkout process you are able to add a personalised message, which will be handwritten onto a gift card and sent inside the gift box with your brownies.
  • How long does it take to deliver my brownies?
    • We ship your brownies with a nationwide courier on a next day service.
  • When is the last shipping date before Christmas (2016)?
    • We will  be accepting the last orders for Christmas 10am on Tuesday 20th December, for delivery on Wednesday 21st December.
  • When is the first shipment of 2017?
    • We will be closed over the Christmas period, and the first shipment of 2017 will go out  Tuesday 3rd January for delivery Wednesday 4th.

Contact Kate

Gower Cottage Brownies Ltd
Gower Cottage
Reynoldston
Swansea
SA3 1AD

Tel: 01792 390011

Email: kate@gowercottagebrownies.co.uk

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