FAQ

Please let us know as soon as possible if you have spotted a mistake on your order.

If you have an account on the webstore then you can modify your order up to 1 hour after it was made.

If your brownies are still with us at Gower Cottage then we can usually make any requested changes before they ship out.

Once they have left us and are with the courier then making any changes can be a bit of a lottery.

The best option is for you to follow the link provided in the couriers email and manage your delivery from there.

You can usually make changes to the delivery address, recipient name, specify where to leave safe or even to deliver to a neighbour.

Unfortunately once the brownies have left us we are unable to accept liability for any mistakes that were made during the ordering process, but will try our best to help resolve any issues.

There’s always an exception.

If you’re early enough, then our last delivery day is December 20th. But the Brownie Elves and the ovens can only make so many brownies a day, so we do close the order book for particular days when it’s full. This sometimes applies at other busy times, such as Mother’s Day.

Remember each box ships with a best before of 10 days, and so will still be perfect on Christmas day itself.

If in doubt, order early!

If you’re treating yourself, then remember our brownies do freeze well, ready to be enjoyed whenever you like during your Christmas festivities.

Unfortunately we are not able to guarantee any delivery dates.

We work very hard to ensure we ship from our end on time, and the couriers do everything they can to have it there when we said it would be. We all know that sometimes things happen beyond our control, whether it’s snowy weather or chocolate being spilt over the road (not us, but it did happen).

Deliveries requested for Monday will ship from us on friday afternoon (don't worry each box leaves us fresh from the ovens and has a best before of 10 days and so will be in perfect condition when they arrive). However, due to the huge increase in shipments seen by all the couriers many DPD depots have to work weekends just to try and keep up. This does mean that inevitably some monday deliveries will be made on a Saturday/sunday.

A bit like with Christmas, if in doubt, order early. If you’re ordering for something like a wedding or birthday party, then we’d suggest you consider having the delivery a day or two before the event. With a shelf life of 10 days, you will always get to enjoy our brownies in perfect condition.

We usually use a next working day delivery service with a nationwide courier company. They know they’re delivering perishable goods, and they make every effort to ensure delivery of the brownies happens on time. If you’re sending a gift to someone and can provide their contact information, if there are any problems the driver will try to make contact to ensure delivery.

For the Scottish Highlands and Islands, Northern Ireland, Channel Islands, IOM etc, we ship by First Class Royal Mail. This can take an extra day or two.

Of course. When you get to the checkout stage, you’ll be able to enter your message there. Just a bit of advice if you’re sending the brownies to someone else: don’t forget to tell them who it’s from in your message! You would not believe how many times we’ve had people ring up to ask where they’ve come from!

Unless, of course, you’re a secret admirer. That would blow your cover a bit. But for everyone else, remember to include your name!

If they’re coming with our courier service, then it can be any time between 8 am and 8 pm. However, the courier will give you a two-hour delivery timeslot update on the day they’re going to deliver them.

Honestly, if you’re counting calories, and we hate to say this, but these are probably not the treat for you. We don’t make any claims of them being healthy, and we pack the best chocolate and butter into every brownie.

If you really want to know, prepare yourself, and you can check out the full nutritional content of each different flavour brownie on the individual page.

But truly, we suggest not looking and just enjoying today. Skimp tomorrow.

Yes, they freeze very well. If you’re keeping the brownies for yourself, then we recommend wrapping them individually before freezing. That way, you can just take out as many as you need at a time.

If you’ve bought the brownies as a gift to give at a later date, then we suggest taking them out of the box and tissue paper, then freezing them in their tied greaseproof paper pack. You can then take them out the freezer and reassemble the gift when you’re ready to give them.